JOB SUMMARY: The MAE Membership Associate reports to the Director of Organizing and Membership. The position is responsible for processing membership applications in an accurate and timely manner to ensure the organization’s financial sustainability. MAE seeks an individual who thrives on data input, billing, training others, communicating with local associations and members, and developing effective relationships. This position is best suited for someone who enjoys working with people of diverse backgrounds and is passionate about public education.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Associate degree preferred or equivalent experience
- Knowledge of Microsoft Office applications: Excel, PowerPoint, Outlook, and Word
- Knowledge of web-based applications and strong oral and written communication skills
- 2-3 years of data processing experience
GENERAL QUALIFICATIONS:
The successful applicant must be able to demonstrate proficiency in:
- Effective communication with association leaders, members, and all levels of association management, governance, and staff.
- Effective listening, strategic thinking, and time management.
- Excellent organization and time management skills
- Working with and maintaining data and information of a confidential and proprietary nature.
- Exercising discretion with sound judgment.
- Demonstrating initiative, creativity, and resourcefulness.
- Performing duties with a high level of efficiency, accuracy, and integrity.
RESPONSIBILITIES:
- Member Services
- Respond to inquiries and assist members, local leaders, and representatives.
- Provide information on membership status, eligibility, and dues.
- Serve as a liaison to local association leaders, offering support and information.
- Membership Processing and Reconciliation.
- Process renewals, additions, and deletions.
- Reconcile dues accounts and handle bank returns.
- Maintain accurate member records and processing disbursements.
- Coordinate future year membership processing.
- Online Enrollment Form.
- Update and process member enrollment forms online.
- Manage report processing using various systems.
- Handle required rosters, labels, and reports.
- Legal Services
- Maintain routine legal service inquiries.
- Process information requests and maintain case files.
- Maintain attorney lists and distribute materials for member rights training.
- Field Services and Leadership Development
- Provide secretarial support for the Director of Membership and Field Services
- Support of the UniServ Staff with secretarial services.
- Coordinate leadership development training and maintain related materials.
- Develop reports on members trained in leadership skills.
ADDITIONAL INFORMATION:
This position is salaried. The standard work week is 37 ½ hours per week. Hours worked more than the standard workweek shall be paid overtime at the rate established by MAE policy. Evening and weekend work may be required occasionally to complete the duties of the position. MAE offers a comprehensive benefits package including employer-paid health insurance, dental and vision insurance; paid vacation, sick, personal leave; holidays; a 401K retirement option; a defined benefit pension plan; and life and long-term disability insurance.
We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team. To apply, please submit your resume and a cover letter to Allice Lattimore at [email protected] with a subject labeled “MAE Membership Processing Associate.”
